The Busy Bunny Return Policy
Our Return Policy

Please feel free to return any items purchased from The Busy Bunny® or received as a gift. We ask that the items be returned within 14 days of receipt. We understand that gifts and orders outside the US may take longer. The policy below is a guideline; we can be less stringent enforcing this policy at our own discretion. If you wish to make a return, please call us toll free at 1-877-99BUNNY (1-877-992-8669; 707 772-5120 outside the US) or e-mail us at orders@busybunny.com.Food items that have been opened or used, or clothing items and earrings that have been washed and/or worn cannot be returned.

To make a return:

  1. Contact us by either calling 1-877-99BUNNY (1-877-992-8669; 707 772-5120 outside the US) or by e-mailing us at orders@busybunny.com to obtain return instructions.
  2. Repack the product(s) in the original packaging materials.
  3. Ship item(s) to the address provided to you.
  4. For your own protection, insure the package for the full value of the order. We recommend you use UPS, FedEx or the U.S. Postal Service.
If you are returning a product because it was defective or we shipped an item in error, The Busy Bunny will pay the return shipping costs.

Refunds:
A refund will be made in the same form of payment originally used for purchase. Expect the refund between 7 and 14 business days after we receive the returned item(s). You will be credited for the merchandise total and tax, if applicable. We do not normally credit the shipping and handling fees unless we made a mistake. We cannot accept items that have been damaged, altered or worn. We will notify you of the status of your return by e-mail. If you have any questions, please call us at 1-877-99BUNNY (1-877-992-8669; 707 772-5120 outside the US). Feel free to leave a detailed message.

Merchandise Damaged in Transit:
If your package appears damaged, or the items inside are damaged, call us at 1-877-99BUNNY (1-877-992-8669; 707 772-5120 outside the US) so we can arrange to have it picked up and inspected. Please retain all of the original packing materials. Upon confirmation by the shipping vendor, we will resend the order at no additional charge.