Our Return
Policy
Please feel free to return
any items purchased from The Busy Bunny® or
received as a gift. We ask that the items be returned within 14
days of receipt. We understand that gifts and orders outside the US
may take longer. The policy below is a guideline; we can be less
stringent enforcing this policy at our own discretion. If you wish
to make a return, please call us toll free at 1-877-99BUNNY
(1-877-992-8669; 650 652-5930 outside the US) or e-mail us at
orders@busybunny.com.Food
items that have been opened or used, or clothing items and earrings
that have been washed and/or worn cannot be
returned.
To make a
return:
- Contact us by either
calling 1-877-99BUNNY (1-877-992-8669; 650 652-5930 outside the US)
or by e-mailing us at orders@busybunny.com to obtain
return instructions.
- Repack the product(s) in
the original packaging materials.
- Ship item(s) to the address
provided to you.
- For your own protection,
insure the package for the full value of the order. We recommend
you use UPS, FedEx or the U.S. Postal Service.
If you are returning a product
because it was defective or we shipped an item in error, The Busy
Bunny will pay the return shipping costs.
Refunds:
A refund
will be made in the same form of payment originally used for
purchase. Expect the refund between 7 and 14 business days after we
receive the returned item(s). You will be credited for the
merchandise total and tax, if applicable. We do not normally credit
the shipping and handling fees unless we made a mistake. We cannot
accept items that have been damaged, altered or worn. We will
notify you of the status of your return by e-mail. If you have any
questions, please call us at 1-877-99BUNNY (1-877-992-8669; 650
652-5930 outside the US). Feel free to leave a detailed
message.
Merchandise Damaged in
Transit:
If your
package appears damaged, or the items inside are damaged, call us
at 1-877-99BUNNY (1-877-992-8669; 650 652-5930 outside the US) so
we can arrange to have it picked up and inspected. Please retain
all of the original packing materials. Upon confirmation by the
shipping vendor, we will resend the order at no additional
charge.
